FAQ
Frequently asked questions
Clear answers for citizens, buyers, repair shops, and follow-up partners.
What is an IMEI?
An IMEI is the unique identity number assigned to a mobile device.
Is IMEI verification free?
Yes, public IMEI verification remains free.
Do I need an account?
An account is required for reporting, notifications, history, and tracked services.
How do I report a lost or stolen device?
Sign in, open the reporting flow, attach proof, and track the case.
What is the ownership certificate?
It is a 1000 XAF service that registers the IMEI and generates a structured ownership document.
What is mobile tracking?
It is post-report follow-up for lost or stolen devices, priced at 10000 XAF.
Is there a mobile download?
Yes, the platform provides Android APK access through the mobile section.