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Stolen-device reporting

Stolen Phone Reporting

Submit an official stolen device report

Payment of 5000 FCFA is required before a stolen phone report can be registered.

Step 1

Ownership, device, and incident

First complete the owner, device, incident, ownership proof, and police report if available before any payment starts.

Recommended evidence pack

Upload your ownership proof at minimum. Adding a police report also strengthens the case review for sensitive situations or incidents already declared to the authorities.

Step 2

Final review and submission

Once the case is complete, submission opens payment and sends the case automatically as soon as payment is verified.

Case ready for payment

Attention

Complete the fields, upload proof, and confirm the declaration to unlock payment.

Case documents

Incomplete

Upload at least the ownership proof before moving to payment.

Payment

Pending

Not started yet.